Before Scheduling Service

 To help us serve you quickly and efficiently, please have the following information ready when requesting service:

 Information We Need

• Customer name

• Service address (including ZIP code)

• Telephone number

• Email for digital estimates and invoicing

• Appliance manufacturer (brand)

• Model number

• A brief description of the problem

 Providing this information allows us to research your appliance ahead of the visit and arrive better prepared.

 

   Service / Trip Fee

 Our service call includes travel to your home and professional diagnosis of the appliance.

 Trip fees are only charged if the repair estimate is declined.

• $125 — Service calls within 20 miles 

• $150 — Service calls between 20–45 miles

 

   Repair Estimates

  After diagnosing the appliance, we will provide a complete repair estimate that includes parts and labor.

• In cases where the service fee "has" been paid, (and afterwards the repair estimate is approved), the service fee will be applied toward the total repair cost 

• In cases where the service fee "has not" been paid (but an estimate for repair is given and approved), the service fee would simply be waived.

• If the repair estimate is declined, you will be invoiced for the service/trip fee ($125–$150 plus tax).

• We do not charge for both, the service/trip fee and the repair. It will be one or the other, but not both.

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   Repair Warranty

 All completed repairs include a 90-day warranty covering both parts and labor.

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 Thank you for choosing Alpine Appliance LLC.